FAQs

Why don’t you offer free shipping?

We offer highly discounted flat-rate shipping costs based on weight and size of your order. We have maintained the lowest possible prices for our products and continue to keep our prices at a reasonable rate that make them accessible to everyone and rather than subsidizing the cost of shipping within our product pricing or offering free / reduced shipping rates, we opt for more transparent pricing system.

How long does it take to process and ship my order?

The estimated fulfillment times are listed next to the shipping method during checkout and are also listed in your confirmation email below the shipping address. Please note, that we are NOT able to list the estimated fulfillment times for certain carriers. We apologize for any inconveniences this causes.

From start to finish your order is processed, filled, and shipped by human beings. For the highest quality and freshness, all of our products are produced in small batches, hand labeled, and packaged with care. We pride ourselves on this personal touch to ensure that every package is perfect.

Can I add to my order after it is placed?

We capture the total amount of your order at the time the order is placed so we are unfortunately unable to make changes if the order has already been packaged for shipping. However, if the order is still pending, additional products can be added upon contacting our store via email (apothecaryatoz@gmail.com) or phone (262) 424-4012. If the order has already been packaged or shipped, please place separate order.

My order has not shipped yet, can I cancel it?

We process your order as quickly as possible and are unable to guarantee that we can cancel your order. Please contact us via email (apothecaryatoz@gmail.com) or phone (262) 424-4012 to see if we can accommodate your request.

Can I return or refund my order?

Since our products are homemade and have all natural and organic ingredients, we do not accept returns, exchanges or refunds once they have been formulated. In the event that your item shows up damaged, please be sure to contact us immediately with photos so we can issue a placement.

Being a small business, we appreciate you reaching out to us to resolve any problem with the order. You may contact us via email (apothecaryatoz@gmail.com) or phone (262) 424-4012.

Do you ship internationally?

At this time, A to Z Apothecary is only processing and shipping orders with billing and final destination shipping addresses located within the United States. We are not able to bill or ship to any country outside of the United States at this time.

Are all your products organic?

We ensure that we purchase organic products from our suppliers which are verified for purity through GC/MS testing. That way, we can be certain that we are giving you the best possible quality products. You may always request an organic certificate which we can obtain from our suppliers.

Do we have a physical store?

At this time, we are currently an online shop only, but with possible, hopeful plans of a physical store in the future.

What is glycerin?

Glycerin is a plant-derived liquid that is clear and syrupy and naturally sweet and gentle. Though glycerin has a sweet and syrupy taste, it is technically through a chemistry designation considered an alcohol. However, while it is classified as a “sugar alcohol” in chemistry, it is not the same as ethanol (drinking alcohol). This product contains no ethanol alcohol, making it a safe, alcohol-free option for those who wish to avoid it and making it a great option for children. And as a bonus, it is not metabolized by the body like sugar, so it will not spike blood sugar levels.

What are glycerites?

Herbal extracts made with glycerin are called glycerites. Herbal glycerites are liquid extracts of herbs made with vegetable glycerin instead of ethanol alcohol. Glycerin draws out and preserves the beneficial compounds of herbs. Because they are alcohol-free, glycerites are a gentle alternative to traditional tinctures and are often preferred by children, pets and adults who wish to avoid ethanol alcohol.

How long do herbal extracts take to work?

The onset of effects varies depending on the herb and individual factors. Some herbs may provide immediate benefits, while others require consistent use over weeks to notice. While glycerites work a bit differently than ethanol alcohol tinctures, glycerites are still absorbed fairly quickly under the tongue or in the mouth. You can expect them to take effect within 15-45 minutes if the herb itself is fast-acting (like calming, digestive or stimulating herbs). For adaptagens and nourishing herbs, it is less about immediate effects and more about consistent daily use over 2-6 weeks before you notice bigger changes. Glycerites are often chosen because they are alcohol-free and gentler - they may be slightly slower in onset compared to alcohol tinctures, but that does not make them less effective.

How should I store herbal extracts?

Store in a cool, dark place - like a cupboard, pantry or refrigerator. Avoid storing near heat sources (stove, heater) or in direct sunlight, as heat can accelerate spoilage. Refrigeration is optional for short-term use, but recommneded if you live in a hot climate. Refrigeration can extend shelf life and maintain freshness. Shelf-life is typically 1-2 years if stored properly in dark, cool conditions as our glycerites are made with dried herbs. Proper storage helps maintain their potency and extends shelf life.

Are there any adverse effects due to taking herbal extracts?

While generally safe, some individuals may experience sensitivity reactions or digestive discomfort. Each herb has its own potential side effect and some herbs may interact with prescription medication. Some herbs are unsafe during pregnancy or breastfeeding. Always check specific herbs before use. Taking more than the recommended dose does not usually make it work faster, but can increase the risk of side effects. Safety tips: start with small doses to gauge tolerance and consult with your healthcare professional before starting any new herbal regimen.

Why is the consistency of my salve or balm soft or melting?

Depending on the climate where you live, your salve or balm may arrive with a texture ranging anywhere from a soft ointment-like consistency to a firmer one. Because these salves or balms contain beeswax, coconut oil, or a combination of the two, the softness of the products will naturally vary with seasonal and regional temperatures. Exposure to heat may cause softening or melting. For best results, store in a cool, dark place, avoid leaving your product in direct sunlight or in a hot car. If softening or melting occurs, simply place the salve or balm in the refrigerator until it returns to its intended consistency.